Senior Product Manager

About the role

As a Product Manager in Merchant Services for eCommerce Payments Products and Solutions, you will play a pivotal role in driving innovation and leading the complete product lifecycle—from strategy and discovery to launch and continuous optimization. Acting as the voice of the customer, you will design and deliver profitable products that provide exceptional value and superior client experiences.

Responsibilities

• Define product vision and strategy, conducting market research to uncover customer needs and translating insights into actionable roadmaps
• Own and manage the product backlog, ensuring alignment with strategic objectives while tracking key success metrics such as cost, functionality, risk posture, and reliability
• Lead discovery, ideation, and strategic development
• Navigate governance processes and manage diverse stakeholder groups in a highly matrixed environment
• Develop a product strategy and vision that delivers value to customers
• Own, maintain, and develop a product backlog that supports the overall strategic roadmap and value proposition
• Build the framework and track key success metrics such as cost, feature and functionality, risk posture, and reliability
• Collaborate with the Product team to prioritize enhancements for web optimization
• Identify areas of opportunity including process improvements, training opportunities, team building, and success sharing

Requirements

• 8+ years of product management experience
• At least 6 years in the payments domain
• Advanced knowledge of product development, design, and data analytics
• Proven ability to lead discovery, ideation, and strategic development
• Proven ability to navigate governance processes and manage diverse stakeholder groups in a highly matrixed environment
• Expertise in payment networks, merchant services, digital wallets, PSPs (Payment Service Providers), and fintech solutions
• Familiarity with merchant acquiring, payment processing, software development lifecycles, and emerging payment technologies

Qualifications

• Strong expertise in product management and payments
• Experience in strategy consulting preferred
• MBA preferred

Skills

• Product management
• Payments domain expertise
• Product development and design
• Data analytics
• Market research and customer needs analysis
• Backlog management and roadmap planning
• Stakeholder management in matrixed environments
• Strategic development and ideation
• Governance and risk management