Senior Product Manager

Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

We’re looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team of six product managers partners closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You’ll synthesize customer research, market research, analytics, and your own product intuition into a customer-first roadmap and set of releases. You’ll work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work.

What we value

• Surfacing customer problems based on qualitative and quantitative data.
• Driving alignment through effective communication.
• Performing market research and presenting findings.
• Using AI to accelerate discovery.
• Helping our teams ship sooner.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• Monitor product metrics post-launch and work with GTM stakeholders to ensure successful launches and desired business outcomes.

Requirements

• 7+ years of product management experience, ideally in B2B SaaS or platforms leveraging behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• High product intuition balanced with humility and experimentation—comfortable being wrong, eager to learn quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience using or developing AI-powered tooling in your product workflow.
• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on data models, APIs, and performance requirements.
• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
• Experience with SMS/RCS or other messaging channels is a plus.

Pay

Starting salary for this role is $166k–$187k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

• Zone 1: $199k–$224k USD
• Zone 2: $182k–$205k USD
• Zone 3: $166k–$187k USD

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.