Senior Product Manager

Become a part of our caring community. The Senior Product Manager manages products for customer use and works on assignments involving moderately complex to complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. You will shape and advise high-value AI opportunities across CenterWell's Home Health, Primary Care, and Pharmacy segments.

About the role

You will help manage and evolve CenterWell's portfolio of AI products, driving consistency, strategic reuse, and understanding across projects. You will partner with AI Product Managers within CenterWell to identify synergies, reduce duplication, and maximize the value of AI investments through shared capabilities and coordinated product strategies.

Responsibilities

• Improve understanding across AI projects under CenterWell by identifying opportunities for shared capabilities and strategic reuse.
• Assess proposed AI investments for value, scalability, duplication risk, and alignment with CenterWell's AI product strategy.
• Facilitate collaboration among executive partners to promote AI product projects.
• Assist refinement of business cases, value hypotheses, and success metrics to support investment decisions.
• Create a portfolio-level view of AI products, dependencies, roadmaps, and opportunities across CenterWell.
• Establish best practices, governance approaches, and product frameworks that promote consistency and accelerate delivery across AI projects.
• Communicate portfolio strategy, product recommendations, and AI investment opportunities to senior leaders and partners across departments.
• Support test-and-learn projects to validate AI concepts and refine product solutions based on performance data and feedback.
• Ensure all solutions align with human-centered design principles and improve experiences for associates, patients, providers, and members.
• Stay current on latest trends in AI, automation, and healthcare improvement to inform opportunity development.

Requirements

• Bachelor's degree in Business, Healthcare, Engineering, Information Technology, or a related field.
• 5+ years of experience in product management or related roles.
• Experience with AI/ML products and latest generative AI applications within healthcare.
• Experience working in environments with product, engineering, operations, and partners.
• Analytical skills with experience using data to define metrics, measure value, and guide decisions.
• Experience with process mapping and workflow analysis, including identifying inefficiencies and improvement opportunities.
• Ability to work Eastern Time Zone hours.

Preferred Qualifications

• Experience with AI products in healthcare environments, including clinical workflows, pharmacy operations, or care delivery models.
• Experience with portfolio management, including product roadmap refinement across several projects.
• Experience defining and tracking KPIs, leading indicators, and value realization metrics.
• Familiarity with design and collaboration tools (e.g., Figma, Miro, or Visio).
• Experience working in Agile or test-and-learn environments.

Work at Home Requirements

• To ensure effective work, self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Schedule

Scheduled Weekly Hours: 40

Pay

The pay range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits include:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.