Senior Product Manager (73546)

General Function

Manage the Bank’s private student loan products to ensure that ELFI consistently invests in the highest-value products and opportunities for our customers and our business, delivered through a seamless, state-of-the-art loan origination system and processes. Serve as the bridge between customers, business strategy, technology, and execution in order to transform customer insights, market opportunities, and business objectives into a prioritized roadmap that enables our engineering teams to build the right technical solutions.

Essential Functions

• Customer Discovery

• Develop and own the customer discovery process, engaging directly with customers to understand problems, unmet needs, and opportunities in student lending.
• Advocate for a culture where customer evidence informs product decisions before development begins.
• Validate product ideas before significant investment, translating customer insights into product opportunities and roadmap recommendations.

• Product Ownership

• Own the product strategy for the ELFI business, ensuring investments align with company objectives and customer needs.
• Develop and maintain the product roadmap, translating business strategy into actionable product initiatives.
• Prioritize product investments using customer evidence, business value, technical feasibility, organizational capacity, budgetary information, and other guidance as needed.
• Evaluate new product opportunities and recommend where the organization should invest.
• Define product success metrics and use product analytics to evaluate performance and to inform future investment decisions.
• Represent ELFI on platform development efforts to ensure consistent customer experience.
• Collaborate with Management, Legal, and Compliance on audits, reviews, issue remediation, and regulatory responses.
• Provide reports and information as required.

• Cross-Functional Leadership

• Partner closely with the Bank's development team and external technology consultants to translate product priorities into clear requirements, prioritization, and delivery.
• Build alignment across Digital Solutions, Data & Analytics, Marketing, Operations, and business leadership.
• Clearly communicate product strategy, roadmap priorities, tradeoffs, and progress to Bank executive leadership.
• Serve as the liaison between customers, the business, and Digital Solutions to ensure teams are solving the highest-value problems.

• Compliance

• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud.
• Follow all guidelines for securing your accounts, access, systems, and information.
• Be proactive in identifying threats to information security and relay concerns to the Bank’s information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws for student lending and ensure compliance at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions.
• Serve as the liaison between customers, the business, and Digital Solutions to ensure teams are solving the highest-value problems.

• Other

• Maintain focus and professionalism at work.
• Be teachable, flexible, manageable, approachable, and helpful.
• Work scheduled and other needed hours at the designated location(s).
• Absorb additional work as needed and assist other managers or Team Members as needed.
• All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
• Management or Bank policy may revise, delete, or add responsibility as necessary.

Requirements

• 5+ years of Product Management experience leading customer-facing digital products.
• Preferred: Experience in financial services, lending, or other highly regulated industries.
• Preferred: Experience launching new products or improving existing customer experiences.
• Preferred: Experience with financial technology online lending and loan origination systems and platform development.
• Preferred: Familiarity with product analytics, and modern product development practices and the tools needed to do these effectively.
• Preferred: Master’s degree

Preferred Skills

• Demonstrated experience owning product strategy, roadmap development, and prioritization
• Strong customer discovery skills, with experience obtaining customer insights and translating those into product decisions
• Excellent analytical skills through a Data-driven mindset and adept at using analytics to guide decision-making
• Experience partnering closely with technology teams throughout the product lifecycle
• Outstanding communication skills with the ability to influence leaders across multiple functions
• Commitment to promoting equitable access to financial resources for all students