Senior Product Implementation Consultant

About the role

You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.

Responsibilities

• Rapidly become an expert on our technology platform.
• Demonstrate our technology platform to customers and partners.
• Provide product training to our customers and partners.
• For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
• For partners: provide advice as to how to configure NoahFace to meet customer requirements.
• Assist our customers and partners with resolving technical post-sales issues in live customer deployments.

Requirements

• Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
• Have 5+ years in a support, implementation or consulting environment.
• Be extremely customer service oriented.
• Be willing and able to work independently.
• Be intelligent, motivated, and resourceful.
• Be proficient with IT business interaction tools.

Qualifications

Highly Desirable

• Knowledge of and experience with any of the following: Workday, Dayforce, UKG Pro, UKG Ready, isolved, SAP SuccessFactors, or Employment Hero.
• iOS configuration and MDMs.

Desirable

• Knowledge of any of the following is beneficial: API technologies (e.g., REST, Web Hooks, XML, JSON).
• CCPA and privacy law.

Location

Remote (Work from Home) in US-PST.