Senior Product Business Analyst

About the role

The Senior Product Business Analyst is the connection between our business teams and IT. When a stakeholder has a problem to solve or a feature to build, you are the person who figures out exactly what needs to happen before developers write a single line of code. And you stay with it through launch, making sure what gets built actually solves the problem.

This role is evolving. AI tools are changing the importance of different responsibilities within the role. AI has made writing requirements easier and code development faster. That has resulted in the role focusing more on understanding the business and collaboration. The candidates who will thrive here are the ones who use AI to handle the boilerplate faster, so they can spend more time on the work that actually matters such as building stakeholder trust, asking the question nobody else thought to ask, and owning the quality of the final deliverable.

You don't just take orders. You interview stakeholders, dig into how our systems actually work, identify the requirements they didn't know they had, and translate all of it into something IT can build from. Then you watch what gets delivered, review the output against the intent, and speak up when something isn't right.

Roles & Responsibilities

• Build relationships with business stakeholders across Claims, Underwriting, Finance, Marketing, and Operations to become the person they call before they write the ticket, not after.
• Liaise between business and IT throughout the project lifecycle, managing communication, resolving clarifications, and keeping delivery on track.
• Own post-launch quality: review dashboards, reports, and system outputs after every release to confirm the build is performing as intended and escalate clearly when it isn't.
• Mentor BA II team members on requirements quality, stakeholder communication, and post-launch ownership.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Finance, or a related field.
• 2–5 years of experience in business analysis, IT project delivery, product operations, or a closely related role.
• Demonstrated ability to independently lead requirements discovery on complex, multi-stakeholder projects.
• Track record of writing precise functional specifications that IT teams can build from correctly the first time.
• Experience managing the business-to-IT relationship through a full project lifecycle.
• Analytical mindset: you can review a post-launch report, identify anomalies, trace them toward a root cause, and communicate the finding in a way that drives action.
• Demonstrated comfort using AI tools professionally.
• Excellent written and verbal communication.
• Must be eligible to work in the U.S. without sponsorship now or in the future.

Preferred Qualifications

• Prior experience in auto insurance, property & casualty insurance, or financial services, specifically experience with Guidewire and Ratabase.
• Familiarity with pricing, underwriting, or policy administration systems.
• Experience with formal SDLC methodologies (Agile, Scrum, or similar).
• Proficiency with project management and documentation tools (Jira, Confluence, or similar).
• Experience reviewing reporting or dashboard outputs and catching data quality issues.