Senior Product Analyst (Hybrid- NY)

Responsibilities

• API Product Expertise and Client Enablement
• Serve as the primary product team subject matter expert for APIs across the ICS/BBD product portfolio.
• Develop deep expertise in API functionality, integration workflows, data structures, authentication methods, connectivity requirements, and implementation best practices.
• Support new client onboarding efforts by providing product and technical guidance throughout the implementation lifecycle.
• Partner with clients to understand integration requirements and ensure successful adoption of Broadridge API capabilities.
• Support strategic client initiatives requiring API connectivity across multiple products and workflows.
• Client Implementations and Integration Support
• Support implementation planning, testing coordination, issue resolution, and production readiness activities.
• Troubleshoot integration challenges and work closely with engineering and support teams to identify and resolve issues.
• Aid in managing implementation risks, dependencies, and client expectations throughout the onboarding process.
• Developer Experience and API Adoption
• Partner with Product Managers and Engineering teams to improve API consistency, documentation quality, onboarding processes, and integration tooling.
• Provide product feedback based on client implementation experiences to influence future roadmap priorities.
• Product and Technical Analysis
• Gather, document, and analyze client requirements related to API integrations, workflow automation, and connectivity solutions.
• Collaborate with Product Managers and Engineering teams to define API enhancements, new capabilities, and future-state architecture requirements.
• Identify opportunities to improve API usability, onboarding experiences, developer documentation, and client self-service capabilities.
• Support roadmap planning by providing insights gathered through client interactions and implementation activities.
• Documentation and Knowledge Management
• Ensure product documentation remains current and aligned with platform capabilities and roadmap priorities.
• Cross-Functional Collaboration
• Partner closely with Product Management, Technology, Operations, Service, Sales, Client Delivery, and Client Success teams.
• Serve as a liaison between technical and business stakeholders to ensure clear communication and alignment.
• Communicate implementation risks, dependencies, and opportunities to product leadership and stakeholders.
• Risk, Controls, and Regulatory Alignment
• Ensure API implementation practices align with security, compliance, operational control, and resiliency requirements.
• Maintain awareness of industry standards, security best practices, and regulatory considerations relevant to client connectivity solutions.

  Requirements

  • Bachelor’s degree in a related field or equivalent experience.
  • 5–7 years of relevant experience in API integrations, solutions consulting, implementation leadership, technical product management, or related technical disciplines.
  • Working knowledge of REST APIs, OpenAPI/Swagger specifications, OAuth, SSO, authentication and authorization frameworks, JSON, XML, and modern integration patterns.
  • Ability to understand application architecture, data flows, APIs, database concepts, and software development principles.
  • Ability to troubleshoot technical integration issues and collaborate effectively with engineering teams to identify root causes and solutions.
  • Experience supporting client onboarding, implementations, integrations, or technical consulting engagements.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
  • Strong stakeholder management and relationship-building capabilities.
  • Ability to manage multiple priorities and operate effectively in a fast-paced, matrixed environment.

  Preferred Qualifications

  • Experience within financial services, fintech, market infrastructure, investor communications, securities processing, or related regulated industries.
  • Exposure to legal, compliance, customer communications, class actions, proxy, corporate actions, or related servicing workflows.
  • Exposure to blockchain, digital assets, cryptocurrency, tokenization, distributed ledger technology, or real-world asset (RWA) initiatives.

  Pay

  The salary range for this position is between $115,000.00- $135,000.00 USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible.

  Benefits

  We offer a comprehensive benefits package including, but not limited to, health insurance, retirement plans, paid time off, and more. For more information, please visit www.broadridgebenefits.com.