Senior Product Analyst-Agile

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the role

The Senior Product Analyst works on the Product Management team to analyze, design, and support Truist's product platform. This analyst partners with product management to position the organization to transform to meet the challenges of the technology and digital world and may be expected to lead projects supporting the organization. The work will also support existing products by researching product issues and required fixes. This position is a highly visible role with the organization and works closely with the product, PMO, and technology Delivery teams.

Responsibilities

• Monitor digital trends.
• Identify, prioritize, and assess experience-related trends, business/service models, and underlying enablers that meet core business needs.
• Lead fact-driven analysis of the market, developing points of view and actionable recommendations that influence teams about top-of-mind client experiences.
• Benchmark Truist products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping, and/or development.
• Lead research to support product findings and issue remediation.
• Synthesize insights in a meaningful way to share with a cross-section of stakeholders and other partners throughout the organization.
• Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.
• Analyze, define, and communicate reporting requirements to cross-functional teams during the software development lifecycle.
• Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.

Requirements

• Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Three or more years of banking, financial services, digital, or other relevant work experience.
• Two or more years of product, analysis, technology, and/or design experience.
• Comfortable managing concurrent projects in a fast-paced, results-driven environment.
• Comfortable with ambiguity, leading work autonomously, and making independent decisions.
• Well-developed verbal and written communication skills.
• Well-developed analytical, decision-making, and problem-solving skills.
• Solid understanding of trends in technology and in the financial services industry.
• Ability to learn and translate technically complex concepts into business-friendly terminology.
• Considerable tact, diplomacy, and people skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership.

Other Job Requirements

• Sitting constantly (more than 50% of the time).
• Standing frequently (25% - 50% of the time).
• Walking frequently (25% - 50% of the time).
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel up to 25%.

Skills

• Experience with technology product implementations, digital release schedules, and ongoing support.
• Detailed understanding of software development life cycle (SDLC—both waterfall and agile).

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.