Senior Process Optimization Analyst

For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

About the role

The Senior Process Optimization Analyst will partner with business stakeholders, product owners, and technology teams to improve and enable business processes across markets, HR, Finance, and other shared services. This senior analyst will lead complex initiatives from concept through delivery, translate business needs into actionable requirements, and identify opportunities to improve operational effectiveness, standardize processes, and maximize business value from enterprise platforms.

This is a 100% remote position.

Responsibilities

• Lead complex business analysis efforts for enterprise platform initiatives by partnering with stakeholders to define business needs, priorities, desired outcomes, and process improvement opportunities
• Facilitate process discovery workshops, decision-making discussions, and cross-functional collaboration to align business stakeholders, end users, product owners, and technical teams around business objectives and future-state ways of working
• Create and maintain analysis artifacts and supporting documentation, including current-state and future-state process maps, process flows, use cases, functional designs, presentations, and related materials to support solution design and operational transformation
• Support intake, enhancement, incident management, ERP enhancements, and system integration efforts while driving process standardization, business process redesign, and continuous improvement opportunities across shared services functions
• Perform research, process analysis, data analysis, and value case building using business analysis tools and basic SQL knowledge to support operational decision-making, business process assessments, and solution validation
• Analyze end-to-end business processes to identify inefficiencies, process gaps, manual workarounds, and opportunities for automation, simplification, and standardization
• Partner with business leaders to define operational metrics, success measures, and KPIs that demonstrate the value and effectiveness of process improvements
• Support change management, user training, and adoption activities, and mentor other analysts to promote consistent analysis standards, process discipline, and delivery practices
• Support business transformation initiatives by documenting future-state operating models and ensuring technology solutions align with desired business outcomes

Requirements

• Bachelor's Degree in Business, Information Systems, Computer Engineering, MIS, or related field. Master's degree (MBA) preferred
• At least eight (8) years of relevant experience
• Expertise in requirements elicitation, user stories, acceptance criteria, and business process analysis
• Ability to operate in ambiguity and structure problem statements, outcomes, project goals and timelines
• Ability to operate independently with minimal guidance and communicate with stakeholders and internal business enablement teams
• Familiarity with process mapping solutions (Figjam, Visio, Lucidchart), comfortable with leveraging AI productivity tools, and Microsoft Office

Benefits

• Flexible work solutions including remote options and hybrid work schedules
• Competitive pay
• Paid time off including holidays and volunteer events
• Health insurance coverage for you and your dependents on Day 1
• 401(k)
• Tuition reimbursement

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience delivering comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.