Senior eBilling & Process Optimization Analyst

Job Description

Leverage advanced analytics to proactively identify trends, resolve complex billing issues, and drive strategic, continuous process improvement.
Design and lead user training initiatives, utilizing insights from various platforms, to empower staff and ensure the highest rate of successful, timely invoice submissions.
Collaborate with finance and pricing leadership, client team leaders, and cross-functional teams to set best practices and elevate firmwide performance.
Collaborate with clients and eBilling vendors to strategize and implement solutions for complex setup issues and electronic invoice rejections, ensuring seamless onboarding and efficient resolution of escalated matters.
Handle ad hoc requests as needed.

What Is Expected

Strong commitment to client service.
Coooperation and the ability to collaborate in a team, including cross-office.
Ability to problem solve, use sound judgement and discretion in dealing with highly confidential information.
Excellent interpersonal, verbal, and written communication skills.
Ability to work in a fast-paced, deadline-driven environment.
Willingness to be flexible with time and adjust to a changing work environment.
Positive and professional demeanor.

What We Offer

Paid time for firm-sponsored volunteer events.
Flexible working environment for work-life success.
Professional environment and the opportunity to work with experts at the top of their fields.
Variety of health plan options, as well as dental plans, vision plans and 401(k) contributions.
Generous paid time off.

Minimum Requirements

Bachelor’s degree in accounting, business, finance, or a related field (or equivalent work experience).
7+ years of experience in legal billing, eBilling, and professional services firm.
Advanced analytical skills with proven ability to interpret complex data, identify trends, and resolve discrepancies.
Proficiency in Excel, Smartsheet, and familiarity with Elite Enterprise/3E, BillBlast, eBilling Hub, and other major eBilling vendor platforms (e.g., Legal Tracker, Counsel Link, TyMetrix, Collaborati, and BillingPoint) preferred.
Proven ability to thrive in a fast-paced, team-oriented environment, managing multiple projects and meeting deadlines.

Preferred Requirements

Large law firm experience.
eBilling experience outside of a law firm.
Experience conducting training sessions or facilitating workshops for staff or clients.