Senior Process Improvement Engineer (Internal Consultant)

Memorial Sloan Kettering Cancer Center (MSK) is united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research at our Sloan Kettering Institute, scientists collaborate to conduct innovative translational and clinical research, driving a revolution in cancer understanding and improving prevention, diagnosis, and treatment. MSK is dedicated to training the next generation of scientists and clinicians.

About the role

The Transformation Management Office (TMO) leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation.

As a Senior Process Improvement Engineer, you will serve as an internal consultant, leading complex, high-visibility improvement efforts across the enterprise. You will structure ambiguous problems, advise leadership on new operating models, and drive adoption of new processes.

Responsibilities

• Lead enterprise-wide process improvement and transformation initiatives, structuring ambiguous problems into clear, actionable plans.
• Act as a senior internal consultant to clinical, operational, and administrative leadership, shaping strategy and advising on new operating models.
• Facilitate current-state assessments, future-state design sessions, and structured problem-solving for cross-departmental initiatives.
• Lead and mentor Process Engineers, Project Managers, Change Specialists, and Data Analysts on cross-functional teams, providing technical guidance and oversight.
• Analyze complex operational data, identify root causes, and develop enterprise-level recommendations for senior leadership.
• Design new tools, frameworks, and methodologies for initiatives lacking established precedent.
• Own project workstreams end-to-end: structuring scope, monitoring progress, managing risk, and communicating results to executive stakeholders.
• Lead change management activities to drive adoption of new processes and ways of working.
• Serve as a subject-matter expert and coach, building process improvement capability among staff and junior team members.

Requirements

• 5-8 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field, including experience leading complex initiatives.
• Demonstrated experience operating as an internal or external consultant, advising senior stakeholders in a highly matrixed environment.
• Strong analytical skills with a track record of using data to shape strategy and drive executive decision-making.
• Advanced experience with process mapping, workflow analysis, root cause analysis, and performance measurement for large-scale initiatives.
• Proven ability to structure and define problems in highly ambiguous, undefined situations with no established precedent.
• Excellent communication, facilitation, and executive stakeholder management skills.
• Experience mentoring or providing technical leadership to junior team members.
• Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.
• Lean, Six Sigma (Green Belt or higher), or related certification preferred.

Skills

• Advanced process improvement and systems thinking.
• Consultative problem framing and structured problem-solving.
• Data analysis and evidence-based decision-making.
• Ability to influence and drive alignment without direct authority, including at the executive level.
• Strong written, verbal, and executive presentation skills.
• Adaptability, sound judgment, and comfort operating with ambiguity.
• Ability to lead multiple concurrent priorities while mentoring others and driving measurable results.

Additional Information

Location: 633 Third Avenue, New York, NY (Hybrid)

Schedule

Monday-Friday, 9:00 AM-5:00 PM

Pay

Pay Range: $137,500.00 - $227,000.00

FLSA Status: Exempt