Senior Process Engineer

Job Summary

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform KeyBank by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.

Role Summary

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active workstreams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

What You’ll Deliver (Outcomes)

• Current-state process maps and experience/journey documentation using established standards
• Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
• Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
• Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions
• Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
• Change adoption support materials (impacts, comms, stakeholder readiness)

Key Responsibilities

• Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
• Design and facilitate working sessions with stakeholders, capture outputs and drive closure
• Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
• Partner closely with internal leads to support parallel workstreams and maintain delivery momentum
• Communicate progress, risks, and dependencies with strong documentation discipline

Required Skills

• Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
• Analytical problem-solving; comfort with ambiguity and complex environments
• Strong facilitation and stakeholder management (including senior stakeholders)
• Requirements writing and translation of designs into implementable needs
• Experience supporting transformation initiatives and sustaining adoption

Preferred Experience

• Financial services domain exposure
• Salesforce domain experience
• Loan Ops / Wealth Ops process and technical exposure

Benefits

• Medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program, certification prep, and library of technical and leadership courses/books/seminars
• Certification discounts and other perks to associations like CompTIA and IIBA
• Dedicated customer service team for questions about benefits and other resources
• Certified Career Coach

About the Company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.