Senior Principal Product Manager - Checkout & Payments

About the role

We are looking for a Product Manager to guide an amazing customer experience with checkouts and payments in-lane, at the fuel pump, and online. This is a senior individual contributor position as Hy-Vee's internal product authority for point of sale and payments.

Responsibilities

• Author, maintain, and evangelize the multi-year payment ecosystem roadmap; present it to executive leadership, internal stakeholders, and during vendor alignment.
• Set and coordinate internal priorities across the POS and payment technical service operations to deliver on the roadmap.
• Translate customer experience gaps and business outcomes into platform requirements.
• Drive certification across POS software, payment terminals, and card networks.
• Partner with other Product Managers such as loyalty, promotions, and ecommerce, on integration design.
• Stay current on card network rules, PCI version changes, interchange regulation, and emerging tender types.
• Partner with our vendor management team on renewal strategy and contract negotiations for the payment technology portfolio.
• Work directly with store operations and field teams to ensure platform decisions reflect the reality of how employees and customers interact with checkout technology.

Requirements

• 8+ years in retail technology with hands-on depth in POS and payment processing.
• Proven track record delivering POS and retail technology products.
• Grocery, C-Store, and Fuel retail experience as you understand the speed, agility, customer obsession, and detail that retail requires and the uniqueness of these venues.
• A deep understanding of benefit card programs (SNAP/EBT/WIC, closed-loop benefit cards), and varying layers of regulatory and tax governance.
• Deep fluency in the payment stack: EFT switching, card network certification processes, P2PE, tokenization, PCI compliance, and the interdependencies between them.
• Experience managing complex multi-vendor integration programs.
• Price, product, and promotional execution mechanics so that you can trace how data moves from disparate systems to ultimately make them scannable at lanes, and activating discount or benefits.

Qualifications

Technical depth is sufficient to partner credibly with engineering and vendors and create sound architecture, roadmap, and execution decisions.