Senior Product Manager, Payments

The Senior Product Manager, Payments role is seeking an experienced leader with strong payments expertise to drive product strategy and execution.

About the role

You will be responsible for leading a key area within a payments ecosystem, ensuring reliability, trust, and seamless user experiences. You will work closely with engineering, design, support, and strategic partners to transform complex challenges into impactful solutions.

Responsibilities

• Define and execute product direction for a key payments area, establishing priorities, goals, success metrics, and measurable outcomes.
• Improve merchant and shopper experiences across critical payment journeys, including onboarding, checkout, refunds, disputes, payouts, reporting, and platform reliability.
• Identify opportunities to reduce friction, improve product quality, lower support demand, and increase user trust through continuous optimization.
• Use data insights, customer feedback, support trends, and business signals to determine priorities and make informed product decisions.
• Collaborate with payment partners to improve integrations, manage dependencies, deliver enhancements, and resolve technical or operational challenges.
• Work closely with engineering and design teams on complex product problems, balancing user needs, technical constraints, and business objectives.
• Create and refine product documentation, including requirements, briefs, workflows, and technical discussions, while supporting execution throughout the product lifecycle.

Requirements

• 7+ years of experience in product management, including senior individual contributor experience owning complex products or problem areas.
• 4+ years of experience working in payments, fintech, or related financial technology environments, ideally with products operating at significant scale.
• Proven ability to lead cross-functional initiatives through strong communication, prioritization, and execution skills.
• Strong product sense and the ability to make effective decisions in ambiguous situations without needing complete information.
• Experience working on high-trust, mission-critical systems where reliability and user confidence are essential.
• Ability to collaborate deeply with engineers and designers, understanding technical challenges and making thoughtful product tradeoffs.
• Strong analytical mindset with experience using metrics, dashboards, experimentation, and data insights to guide decisions.
• Excellent written and verbal communication skills, especially in remote and asynchronous work environments.
• Familiarity with open-source ecosystems, commerce platforms, or related technologies is considered a plus.

Benefits

Competitive salary range of $170,000-$240,000 USD, with compensation adjusted and paid according to local currency. Fully remote opportunity with the flexibility to work from anywhere. Straightforward and transparent base salary structure without complex variable compensation components. Open vacation policy designed to support flexibility and work-life balance. Access to comprehensive benefits that vary by country. Opportunity to work on large-scale payment products impacting global merchants and customers. Collaborative international environment with distributed teams across different regions and cultures. Supportive workplace culture focused on autonomy, inclusion, and professional growth.