Senior Pre-Processor

SUMMARY

Eagle Title is seeking a Senior Title Processor with a proven track record of handling complex, high-risk transactions. This role requires a high degree of independence, strong communication skills, and a commitment to accuracy and efficiency.

RESPONSIBILITIES

• Manage residential title files from inception through closing with a focus on accuracy, urgency, and ownership.
• Independently handle high-volume and complex transactions, including those with tight deadlines or unique challenges.
• Proactively identify and resolve issues impacting processing, underwriting, or closing without relying on management intervention.
• Ensure all files are closing-ready on schedule, with minimal rework required post-closing.
• Exercise advanced judgment in reviewing legal and financial documentation and maintain strict confidentiality.
• Communicate proactively to prevent delays and manage expectations, de-escalate high-pressure situations with confidence and professionalism.
• Act as a go-to resource for processors, offering guidance and problem-solving support, assisting in onboarding and mentoring less experienced processors, and supporting team coverage during high-volume periods or staffing gaps.
• Maintain accurate and timely updates in Qualia, actively manage task lists and work-in-progress to prevent delays and overdue items, identify recurring issues or bottlenecks, and recommend process improvements.
• Contribute to reduced escalations, improved cycle times, and overall team efficiency by consistently producing files with minimal post-closing corrections or defects.

REQUIRED SKILLS

• Highly independent, self-directed, and accountable.
• Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows.
• Calm and composed under pressure.
• Exceptional attention to detail and critical thinking ability.
• Strong communicator with professional presence.
• Team-oriented with a willingness to support and elevate others.
• 5+ years of senior level experience in residential title processing.
• Demonstrated ability to manage complex transactions independently.
• Strong knowledge of Maryland title practices and requirements.
• Proven track record of delivering clean, accurate closings.
• Proficiency in Qualia preferred.
• Active notary preferred.
• Advanced prioritization and time-management skills.
• Forward-thinking, proactive, and solutions-oriented.
• Demonstrated integrity, teamwork, and reliability.

BENEFITS

• Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), Safe Harbor 401(k), Long-term Disability and Employee Assistance Program (EAP).