Senior Practice Manager- Primary Care (Memorial City)

Job Summary

The Senior Practice Manager- Primary Care position is located at Memorial City. The role includes managing staff, ensuring quality and productivity, and assisting in strategic and operational objectives.

Qualifications

• Education: High School diploma or equivalent
• Experience: At least five years of clinical healthcare experience, with at least two years in a managerial role
• Licenses and Certifications: Preferred - Practice Management Certification

Skills and Abilities

• Demonstrates skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in English language
• Effective communication and interpersonal skills
• Leadership qualities and critical thinking
• Flexibility and adaptability
• Exceptional management skills

Essential Functions

People Essential Functions

• Manages selection, scheduling, supervision, retention, and evaluation of employees
• Provides development and mentoring of staff
• Facilitates and promotes effective team dynamics
• Maintains a competent and engaged employee group
• Meets or exceeds department turnover goals

Service Essential Functions

• Plans and organizes day-to-day department operations
• Serves as a first-line contact for physicians and staff
• Serves on various entity committees

Quality/Safety Essential Functions

• Ensures a safe and effective working environment
• Monitors and/or revises the department safety plan
• Monitors and confirms staff maintain required credentials
• Optimizes information systems to enhance operations
• Monitors and improves department workflow
• Adopts lean principles in driving process improvements
• Maintains compliance with policies, procedures, and System HR Standards of Practice

Finance Essential Functions

• Develops and manages department budget
• Manages/audits department expenses
• Develops staffing plans and schedules
• Implements department strategies to achieve financial targets
• Monitors charge capture and co-payment collections
• Manages petty cash batches and deposits
• Ensures accurate timekeeping and payroll

Growth/Innovation Essential Functions

• Identifies and implements innovative solutions for practice or workflow changes
• Evaluates processes and recommends action plans for change
• Builds strategic relationships between areas and teams
• Identifies developmental needs and takes appropriate action
• Contributes to the development of annual goals and objectives

Supplemental Requirements

• Work Attire: Scrubs, Business professional
• On Call: Yes
• Travel: Within and outside Houston Metropolitan area