Senior Practice Assistant - Waltham

About the Role

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide advanced administrative support to ensure our OBGYN practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Requirements

• High School Diploma or equivalent required.
• 3–5 years of office experience required.

Skills

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of office operations and standard administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Benefits

• Medical, Dental, and Vision coverage.
• 403b retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass.
• Competitive pay and comprehensive benefits package.
• Career advancement opportunities through internal mobility and professional development.
• Generous paid time off.

Pay

$19.37 - $27.71/Hourly

Schedule

• Monday - Friday, Normal Business Hours, Onsite.
• Scheduled Weekly Hours: 40.

Work Location

52 Second Avenue