Senior Practice Assistant

About the role

As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.

What You'll Do

• Schedule patient appointments and maintain appointment records
• Assist callers with inquiries and coordinate appointments
• Process billing forms and scan documents into patient medical records (LMR)
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
• Perform advanced scheduling functions, including surgical scheduling and schedule management
• Provide functional guidance to Office and Practice Assistants
• Support the Supervisor in overseeing daily practice operations
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results
• Collect patient co-payments as needed

Qualifications

• High School Diploma or equivalent required
• 3–5 years of office experience required

Skills

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Knowledge of office operations and standard administrative procedures
• Strong phone, customer service, verbal, and written communication skills
• Ability to compose, edit, and proofread professional correspondence
• Excellent organizational, multitasking, and time-management skills
• Ability to follow established processes and work effectively within a team environment
• Strong attention to detail and accuracy

Benefits

• Medical, Dental, Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• Competitive pay, health coverage, retirement plans, and generous paid time off
• Career advancement opportunities, differentials, premiums and bonuses as applicable
• Recognition programs

Pay

Pay Range / Grade 4

Schedule

Monday – Friday, normal business hours, onsite. 40 scheduled weekly hours. Day shift.