Senior PMO Process Manager

Working Location: Nationwide; Massachusetts, Westborough; Pennsylvania, Center Valley. Hybrid workplace flexibility.

About the role

Accountable for driving rigor, value, and sustainability in product development business processes to shape and influence an organizational culture of continuous improvement, operational excellence, and accountability. This role is critical in ensuring the successful development and delivery of high-quality, timely product launches that achieve strategic business objectives. Leveraging a highly specialized and advanced skill set, this role will lead initiatives focused on the Global PMO Business Process, including designing, implementing, and monitoring process compliance, as well as driving continuous process improvement for the Olympus Medical Divisions.

The role encompasses the development, implementation through change management, and ongoing support of business processes for product development, technology development, innovation, and product sustaining projects. As a senior leader, this individual will influence and collaborate across all levels of the organization, including PMO teams, cross-functional partners, project core team members, and the PMO Portfolio Team. The Senior Process Manager will act as a strategic partner, ensuring alignment between business processes and organizational goals.

The primary focus of this role is to lead the creation and maintenance of tools, templates, documentation, training, and communications that enhance the efficiency, effectiveness, and scalability of cross-functional teams in executing business requirements within product development.

Responsibilities

• Lead cross-functional and cross-regional collaboration to develop, maintain, and enhance global product development business processes.
• Act as a key advisor to senior leadership, providing insights and recommendations for process improvements and compliance.
• Drive alignment across multiple levels of the organization to ensure business processes meet strategic objectives.
• Lead execution of significant, high-impact continuous improvement projects with measurable outcomes for business and functional objectives.
• Proactively identify areas for improvement, collect stakeholder feedback, and oversee the planning, execution, and implementation of solutions.
• Monitor compliance with global product development business processes and escalate critical issues to senior leaders.
• Ensure process documentation is maintained and evolves to meet current and future business needs.
• Develop and deliver robust communication strategies for global business process policies and tools.
• Present complex information and project updates to senior leadership and diverse audiences, tailoring messaging to stakeholders at all levels.
• Other duties as directed to support the Global PMO team.

Requirements

• Bachelor’s degree in Engineering, Life Sciences, Business, or related field. Equivalent job-related experience and knowledge in new product development will be considered.
• Minimum of 10 years of related experience.
• Minimum of 5 years of experience in the regulated medical device field.
• Product development experience is required.
• Change Management experience is required.
• Applies advanced technical skills to support process improvements and efficiencies.
• Demonstrates strong proficiency with Microsoft 365 tools (Excel, PowerPoint, Visio, Word, Teams) and collaboration platforms like Mural/Miro.
• Professional working proficiency (IRL level 3) in English required.
• Willingness to travel internationally (as required). Position requires between 10 to 20% domestic and international travel.
• This position will collaborate globally and will be required to attend meetings in the global meeting corridor (US-EU-JP).

Skills

• Demonstrates strong leadership skills, inspiring and guiding cross-functional teams to execute in a collaborative environment.
• Oversees multiple, complex projects and ensures alignment with strategic objectives.
• Analyzes highly complex problems, interprets operational needs, and develops integrated, innovative solutions that align with organizational goals.
• Operates with a high degree of independence, self-motivation, and urgency, driving results in ambiguous and complex environments.
• Collaborates effectively across diverse teams but is equally capable of working autonomously with minimal supervision.
• Excels at navigating change and ambiguity, demonstrating flexibility while ensuring compliance and maintaining composure under pressure.
• Exhibits exceptional verbal and written communication skills, tailoring messaging to diverse audiences, including senior leadership.
• Adapts presentation style to effectively engage stakeholders at all levels of the organization.
• Brings experience working in a global organization, effectively navigating cultural differences and fostering collaboration across regions.

Preferred Qualifications

• Process management experience is desirable.
• Location in the US East Coast time zone preferred.

Benefits

• Competitive salaries, annual bonus, and 401(k) with company match.
• Comprehensive medical, dental, and vision coverage effective on start date.
• 24/7 Employee Assistance Program.
• Free live and on-demand Wellbeing Programs.
• Generous Paid Vacation and Sick Time.
• Paid Parental Leave and Adoption Assistance.
• 12 Paid Holidays.
• On-Site Child Daycare, Café, Fitness Center (location-dependent).
• Paid volunteering and charitable donation/match programs.
• Employee Resource Groups.
• Dedicated Training Resources and Learning & Development Programs.
• Paid Educational Assistance.

Pay

The anticipated base pay range for this full-time position is $119,702.00 - $167,584.00 per year, plus potential for annual bonus (subject to plan eligibility and other requirements).