Senior Personal Banker

About the role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Personal Banker within PNC's Retail Banking organization, you will be based in State College, PA for the State College /Westmoreland Region. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Acts as a PNC ambassador; positions PNC solutions to drive new revenue and customer loyalty.
• Leads by example in driving proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Confidently delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Leads by example in driving customer loyalty and grows customer share of wallet through a differentiated customer experience.