Senior Personal Banker

Description

General Responsibilities: Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Counsels clients, providing needs-based financial solutions. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank. May serve in a leadership capacity with direct reports.

• Processes all customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, wires, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer and night deposits.
• Serves as a member of the branch office sales/service team.
• Manages vault transactions and balancing.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc.
• Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Demonstrates and educates our customer base on our technology products and services.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for loans, cash management, merchant, or wealth management services.
• Able to act as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the bank’s products and services.
• Maintains working knowledge of Bank’s consumer deposit and loan product offerings as well as business deposit and cash management services.
• May supervise Personal Bankers, providing onboarding, coaching, and development in order to contribute to staff success.
• Aids in the Talent Acquisition and Performance Evaluation Process as appropriate.

Essential Duties

Performs various duties relating to the Branch as follows:

• Successfully Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
• Processes all customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, wires, etc.) efficiently, accurately, and compliantly.
• Balances cash drawer and night deposits.
• Serves as a member of the branch office sales/service team.
• Manages vault transactions and balancing.
• Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc.
• Engages and advises customers in person and/or virtually in order to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
• Demonstrates and educates our customer base on our technology products and services.
• Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for loans, cash management, merchant, or wealth management services.
• Able to act as a banking ambassador out in the community by jointly attending events, tabling, and educating the public on matters of financial literacy and the bank’s products and services.
• Maintains working knowledge of Bank’s consumer deposit and loan product offerings as well as business deposit and cash management services.
• May supervise Personal Bankers, providing onboarding, coaching, and development in order to contribute to staff success.
• Aids in the Talent Acquisition and Performance Evaluation Process as appropriate.

Ancillary Duties

Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.

Requirements

Basic Qualifications:

• Education/Training: A high school diploma or equivalent required. Associate’s or Bachelor’s degree or General Banking Diploma preferred.
• Skill(s): Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; able to lead, coach and motivate others; possess a sound knowledge of branch transactional tasks and operations; be conversant in consumer and business financial products and services; proficient in use of various types of technology and software.
• Experience: A minimum of 2-4 years' experience in a related position normally required.