Senior Personal Banker

Responsibilities

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions; refers customers to appropriate person or department as needed
• Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc.
• Support branch cash responsibilities such as shipment, balancing and reconciliation and is able to balance branch cash and teaches others how to balance branch cash
• Resolve customer complaints and concerns; properly escalates concerns to supervisor and reports complaints as needed
• In the absence of branch management, manage complex customer inquiries, independently and successfully
• Process debit card requests, complete stop payments and check holds for new and existing customers
• Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures
• Partner with branch leadership to maintain operational integrity while mitigating risk
• Support opening/closing branch, completing audits, overrides and reviewing reports as needed
• Be a resource to train and help develop new and existing employees as needed
• Open and service Retail, Business, trusts, CD and IRA accounts without assistance, process debit card requests for new and existing customers
• Answer business account inquiries without assistance
• Aid in the approval within assigned limits
• Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns
• Maintain and meet or exceed established sales goals/referrals
• All other duties as assigned

Qualifications

• High School Diploma/GED
• Minimum 2 years of prior experience in financial services required
• Proficient in all Microsoft Office suite of products
• Eagerness to learn and a drive for continuous improvement
• Excellent verbal, written and interpersonal communication skills
• Able to be professional and empathetic in all interactions
• Willing and able to be flexible and adapt to changing job requirements
• Tech-savvy with PCs and email systems