Senior Personal Banker (45350)

WHAT YOU\'LL DO

• Provide excellent customer service by demonstrating the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend, which begins with greeting all customers and guests with a smile and addressing customer needs with prompt and accurate information and resolutions for customer concerns.
• Develop and maintain positive relationships with all customers and your team of bank associates.
• Support customer and Landmark National Bank success by promptly, accurately, securely, and confidentially completing bank transactions including, but not limited to providing cash management services, accepting, inputting and closing consumer loan requests, opening and maintaining accounts, data entry, issuing debit cards, resetting online bank passwords, initiating and approve wires, second day checks on new customer accounts, order currency, verify and submit the Currency Transaction Report, and verify Office of Foreign Assets Control On Required Transactions, And Other transactions.
• Serve customers by opening new accounts.
• Congduct training for new Personal Bankers and serve as a mentor for fellow associates.
• Implement all regulatory requirements and procedures related to transactions and be current on all assigned training courses.
• Utilize a 7 Step Conversation to promote bank products and services, including role play, completing Weekly Checklist and Needs Solved Sheets.
• Manage professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, and Hoopla events.
• Represent the bank well in the community.