Senior People Operations Specialist

The Opportunity

The Senior Specialist, People Operations is responsible for delivering accurate, compliant execution of employee lifecycle processes globally, with primary operational ownership across the Americas region (US, Canada, and Mexico), while operating against defined service levels in a high-volume environment.

Key Responsibilities

• Execute end-to-end employee lifecycle transactions (hires, changes, terminations), ensuring accuracy, timeliness, and proper documentation in Workday

• Maintain consistency and standardization across lifecycle processes within the Americas region
• Independently manage complex and non-standard cases, including policy and system exceptions
• Support operational activities related to employee mobility, including system transactions, documentation, and process coordination in partnership with the Global Mobility team

Qualifications

• Experience & Expertise:
  • 5–7 years in People Operations / HR Operations, including advanced hands-on experience with Workday transactions, data governance, and reporting
  • Proven track record managing complex and exception-based employee lifecycle cases
  • Experience operating within a controlled, audit-driven environment (SOX exposure preferred)
  • Demonstrated experience driving process improvements, automation, or system optimisation, including the use of AI-enabled tools to reduce manual effort and improve accuracy
  • Working knowledge of labor laws and compliance requirements across the US (including FLSA/EEO), Canada, and Mexico
• Capabilities:
  • High precision and attention to detail, with a strong control and audit mindset
  • Effective execution in high-volume, high-risk operational environments
  • Sound judgment and problem-solving in determining when to execute, escalate, or route matters
  • Clear, concise communication and effective collaboration across cross-functional stakeholders
• Additional Information:
  • Competitive compensation
  • Employee Stock Purchase Plan (ESPP)
  • Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in
  • Learn more about their journeys by checking out #InsideFlywire on social media
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

Additional Information

• The US base salary range for this full-time position is $80,000 - $90,000 and benefits.
• Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.