Senior People Business Partner, Customer Team

What You'll Do

• Strategic business partnership, organization effectiveness and change
• Partner closely with leaders to understand business priorities, organizational challenges, and talent implications across your scope.
• Translate business strategy into practical People plans
• Use people data, business context, and on-the-ground insights to identify risks, opportunities, and priority actions
• Challenge and coach leaders on organization design, team effectiveness, manager capability, and talent decisions
• Diagnose organizational issues and partner with leaders on organization design
• Support leaders through key moments of change, helping them navigate ambiguity, drive adoption, and maintain engagement
• Manager and employee support
• Act as the primary People partner for leaders and managers in your population, providing pragmatic and timely guidance on day-to-day People topics
• Coach managers through performance conversations, team dynamics, employee development, and difficult people situations
• Support managers across key lifecycle moments (onboarding, internal moves, development, performance challenges, exits)
• Build trusted relationships across the organization and maintain strong credibility with stakeholders at different levels
• Manage employee relations topics in partnership with relevant local experts. Ensure People decisions are compliant and well documented
• Escalate complex or high-risk issues appropriately and help mitigate risk for the business
• Performance and talent management
• Drive the rollout and execution of core People processes & campaigns (performance reviews, talent reviews, succession discussions, development planning, annual compensation cycles)
• Ensure leaders are equipped and held accountable to make high-quality, fair, and well-calibrated people decisions
• Identify top talent, retention risks, development needs, and capability gaps, and define actions with leaders
• Partner with Talent Management and Talent Acquisition to strengthen internal mobility, pipeline health, and organizational capability
• Cross-functional partnership
• Work in close partnership with other People Business Partners and Centers of Excellence to deliver integrated People support
• Ensure global and regional programs are implemented effectively within your scope and adapted where needed to local or business realities
• Contribute to broader People team priorities, best practices, and continuous improvement efforts

Who You Are

• Min. 8 years of experience in an HR Business Partner, People Business Partner, or broader HR leadership role in a fast-paced, international environment
• Strong track record of partnering with senior leaders and influencing decisions with credibility and pragmatism, preferably in a fast-paced & international environment
• Able to operate at both strategic and operational level, moving easily from organizational topics to day-to-day manager support while prioritizing effectively, staying organized
• Solid experience handling employee relations matters and navigating sensitive situations with sound judgment
• Strong understanding of performance management, talent management, change management, and manager effectiveness
• Comfortable using data and business insight to diagnose issues and shape action plans
• Skilled at building trust, challenging constructively, and coaching leaders through complex people topics
• Able to work effectively in a matrix organization and partner across multiple People functions