Senior People Business Partner

What you'll do

• Partner with leaders on org design, workforce planning, talent strategy, performance, and the harder conversations that come with running creative teams under client pressure.
• Owning the employee lifecycle for your client groups — onboarding, development, performance management, ER, offboarding — and looking for what's broken, repetitive, or quietly painful, then fixing it.
• Coaching managers to lead better. Real coaching — direct, specific, useful — not just policy reminders.
• Driving talent and succession conversations that connect to where the business is going, not just where it's been.
• Leading and supporting change through one of the most consequential moments in our agency's history. The Impact XM and Jack Morton integration is reshaping how we operate, and your work will help define how that lands for our people.
• Building AI into how we deliver — from talent reviews to manager enablement to engagement listening — so the People function operates with leverage, not just effort.
• Collaborating globally with People partners in our other regions so what we build in NAM connects to a coherent global employee experience, not a patchwork of local solutions.

What you bring

• 8+ years of progressive HR / People experience, with at least 3 years as a true business partner to senior leaders.
• Experience in agency, creative, professional services, or another fast-moving, project-based environment strongly preferred.
• A genuine builder mindset — you've built or rebuilt processes, programs, or ways of working, not just executed someone else's playbook.
• Strong command of the core: employee relations, performance, comp basics, employment law, org design.
• Comfort with ambiguity and change — bonus points for M&A or post-merger integration experience.
• Hands-on, regular use of AI tools (Microsoft Copilot, ChatGPT, Claude, Gemini, or similar) as a real part of your workflow — not passing familiarity — and ideally early experience designing AI into how a team or function operates.
• Strong written and verbal communication — you can be direct without being harsh, and clear without being clinical.
• Bachelor's degree or equivalent experience. SHRM-SCP / SPHR a plus, not required.