Senior Payroll Manager

Position: Senior Payroll Manager

Location: 3 Crossgate Drive, Mechanicsburg, PA (Onsite) – 100% onsite with relocation assistance.

Schedule: Monday‑Friday, 8:00 AM‑5:00 PM (Full‑Time)

About the Company

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Job Summary

As the Senior Payroll Manager at West Shore Home, you will lead and own the end-to-end payroll and commissions functions, ensuring accurate, timely, and compliant payment of wages and incentive compensation. This role provides direct leadership to the Payroll Specialists and oversight of the Commissions Manager and Commissions team, while maintaining a hands-on role in payroll processing, auditing, issue resolution, system configuration, and continuous improvement. The Senior Payroll Manager will establish strong controls, scalable processes, documentation, cross-training, and reporting while partnering closely with Human Resources, Accounting, HRIS, and business leaders.

Key Role Accountabilities

• Lead the Payroll and Commissions functions, providing direct leadership, coaching, performance management, and development to Payroll Specialists and the Commissions Manager, and ensuring effective leadership and development of the Commissions team.
• Maintain a hands-on role in bi-weekly payroll processing, including complex payroll transactions, reconciliations, audits, corrections, and payroll submission as needed to ensure continuity, accuracy, and timely completion.
• Oversee the end-to-end commissions process through the Commissions Manager, ensuring commissions are calculated, reviewed, approved, documented, and paid accurately and timely in accordance with approved compensation plans and Company policies.
• Partner with Sales, Operations, Finance, Human Resources, and other stakeholders to resolve commission discrepancies, interpret approved compensation plan requirements, and establish clear processes and controls for incentive compensation administration.
• Own payroll and commissions governance, including documented procedures, approval workflows, audit controls, segregation of duties, reconciliation standards, escalation protocols, and business continuity/cross-training plans. Ensure compliance with federal, state, and local wage and hour, payroll tax, garnishment, final pay, recordkeeping, and other payroll-related requirements; proactively identify compliance risks and coordinate remediation.
• Act as the senior subject matter expert and escalation point for payroll processing, wage and hour administration, federal and state compliance, payroll system configuration, and commission administration matters.
• Support acquisitions, integrations, and organizational changes by validating employee compensation data, payroll setup, compliance requirements, commission requirements, system configuration, and required exceptions.

Minimum Requirements

• Bachelor’s Degree or equivalent combination of education related to work experience required.
• Certified Payroll Professional (CPP) certification preferred.
• 4+ years of progressive payroll experience in a complex, multi-state environment, including hands-on payroll processing and demonstrated technical ability to support payroll/HRIS applications.
• 5+ years of leadership/management experience, including experience leading payroll professionals; experience overseeing managers or multiple related teams strongly