Senior Payroll Coordinator (US)

Key Accountabilities

• Payroll Execution
• Own payroll execution for assigned clients and worker populations from input validation through to payment confirmation (W2)
• Process payroll, including time entries, adjustments, retro pay, corrections, and year-end activities for assigned populations
• Validate payroll outputs before processing and take corrective action where discrepancies are identified
• Manage multi-client payroll timelines simultaneously without requiring escalation for scheduling or prioritization decisions
• Support year-end activities, including W2 preparation, data validation, and issue resolution
• Complex Exception Resolution
• Receive and resolve complex payroll exceptions escalated from Payroll Coordinators, including rate mismatches, retroactive adjustments, deduction errors, multi-province complications, and non-standard scenarios
• Apply existing compliance guidance to moderately complex situations without requiring jurisdictional interpretation
• Document every complex resolution clearly enough that the next person facing the same scenario can apply the learning independently
• Escalate to the Jurisdictional Lead only when legislative interpretation, material compliance risk, or significant financial exposure requires it
• Quality Review and Oversight
• Conduct weekly sample reviews of completed work to identify patterns in errors or gaps
• Review payroll batches prepared by time entry team before processing deadlines and correct or redirect as needed
• Identify recurring error patterns and bring them forward as training or process improvement signals
• Team Development and Guidance
• Serve as the primary day-to-day guidance resource for team members on payroll questions, escalations, and unclear scenarios
• Provide teaching-oriented responses that build Coordinator capability rather than creating dependency
• Create an environment where team members ask questions early rather than proceeding with uncertainty
• Support cross-training within the payroll team to build backup coverage across clients and populations
• Missing Timesheet and Escalation Management
• Oversee missing timesheet resolution for assigned clients and ensure follow-up processes are running correctly
• Manage approval escalations with our Contractor Support and Account Managers on time-sensitive situations
• Maintain oversight of supplier reference codes and alias ID integrity for assigned populations
• System Integrity and Documentation
• Maintain cross-system data accuracy across Dayforce, Salesforce, GP, and web time platforms
• Investigate root causes of recurring payroll errors and contribute to process improvement initiatives
• Document complex exception resolutions in a format accessible to the broader team
• Maintain and update payroll reference documentation for assigned clients as requirements change

Required Qualifications

• 5 to 8 years of payroll operations experience with demonstrated complex exception resolution capability
• Track record of providing guidance and development support to junior payroll team members
• Strong working knowledge of USA payroll, including statutory deductions, state-specific requirements, and year-end processes
• Advanced experience working across multiple payroll systems, including data reconciliation and cross-system accuracy management
• Demonstrated ability to identify root causes of recurring errors and contribute to process improvement

Preferred Qualifications

• Experience in staffing, contingent workforce, EOR, or multi-client payroll environments
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) or actively working toward it
• Familiarity with Dayforce, Salesforce, GP, and web time platforms
• Experience supporting year-end USA processes, including reconciliation and correction management

Core Competencies

• Full-cycle payroll ownership and accountability for outcomes
• Complex exception investigation and independent resolution
• Quality orientation that catches errors systematically
• Teaching and guidance that builds capability rather than dependency
• Judgment about when to resolve independently and when to escalate
• Root cause thinking that addresses patterns, not just individual instances
• Calm and steady under deadline pressure and workflow instability
• Cross-functional collaboration with CS, AM, Finance, and systems partners