Senior Payroll Compliance Manager - Payroll Tax Specialist, US & Canada
About the role
The Senior Payroll Compliance Manager - Payroll Tax Specialist owns the health and accuracy of QuickBooks Workforce's payroll tax portfolio. This role involves identifying, documenting, and acting on compliance changes, monitoring agency mandates, and ensuring reliable execution of recurring obligations. The position also supports the development of scalable and auditable systems.
Responsibilities
Design and build intake, tracking, and routing systems for compliance changes.
Act as the primary intake point for compliance issues, diagnosing root causes, prioritizing, and routing to the appropriate teams for resolution.
Monitor agencies for changes in forms, filing frequencies, and specifications, assessing impacts and creating actionable work items.
Write clear, technically accurate requirements for engineering teams, including file format specifications, agency contact details, go-live dates, and customer impact.
Own and maintain the master database of supported tax jurisdictions, ensuring accuracy through regular review cycles.
Define and maintain rules, file formats, and requirements for agency data exchanges across supported jurisdictions.
Maintain relationships with key tax agency contacts, serving as the compliance escalation point for agency-level notifications.
Develop and maintain compliance documentation and artifacts supporting audit readiness and shared understanding across the team.
Explore, experiment with, and adopt AI-powered tools to enhance compliance monitoring, research, and documentation.
Partner with engineering to identify and automate recurring manual tasks.
Qualifications
Proven expertise in payroll tax compliance, ideally at a payroll service provider or financial technology company.
Technical acumen in reading and interpreting tax agency specifications and translating them into clear requirements for engineering teams.
Data-driven and AI-first mindset, with experience gathering, analyzing, and utilizing data to assess compliance status and drive decisions.
Exceptional communicator, able to translate regulatory requirements clearly for both technical and non-technical audiences.
Organized and detail-oriented, managing multiple jurisdictions without missing deadlines.
Bachelor's degree or equivalent work experience.
Preferred
Experience with tax jurisdictions, including varying filing methods, form structures, and agency-specific requirements.
Experience designing or improving compliance workflows, intake processes, or operational documentation standards.
Familiarity with structured agency data exchange formats such as EFW2, NACHA, or agency-specific file specifications.
Experience preparing compliance documentation for internal or external audits, including regulatory traceability artifacts.
Exposure to automation tools and scripting, and an interest in reducing manual work through tooling.
Experience partnering with engineering or product teams to translate compliance requirements into system implementations.
Certified Payroll Professional (CPP) designation preferred.