Senior Payroll Compliance Manager - Payroll Tax Specialist, US & Canada
About the role
The Senior Payroll Compliance Manager - Payroll Tax Specialist owns the health and accuracy of QuickBooks Workforce's payroll tax portfolio. This includes monitoring changes from tax agencies, documenting requirements, and ensuring compliance across multiple jurisdictions.
Responsibilities
Design and build intake, tracking, and routing systems for compliance changes.
Serve as the primary intake point for compliance issues, diagnosing root causes, prioritizing, and routing to the appropriate teams.
Monitor tax agencies for changes, assessing impacts, and creating actionable work items.
Write clear, technically accurate requirements for engineering teams, including file format specifications and go-live dates.
Own and maintain the master database of supported tax jurisdictions, ensuring accuracy through regular review cycles.
Define and maintain rules for agency data exchange, evaluating and implementing updates as necessary.
Maintain relationships with tax agency contacts, serving as the compliance escalation point for complex or frequently changing requirements.
Develop and maintain compliance documentation and artifacts for audit readiness and shared understanding.
Explore, experiment with, and adopt AI-powered tools to enhance compliance monitoring, research, and documentation.
Partner with engineering teams to identify and automate recurring manual tasks.
Qualifications
Proven Expertise: 3+ years of experience in payroll tax compliance, ideally at a payroll service provider or financial technology company.
Technical Acumen: Ability to read and interpret tax agency specifications and translate them into clear requirements for engineering teams.
Data-Driven and AI-First Mindset: Ability to gather, analyze, and utilize data to assess compliance status and drive decisions. Familiarity with AI/ML concepts and experience using generative AI tools is a plus.
Exceptional Communicator: Excellent written and verbal communication skills, with the ability to translate regulatory requirements clearly for technical and non-technical audiences.
Organized and Detail-Oriented: Strong attention to detail and the ability to manage multiple concurrent open items across many jurisdictions without missing deadlines.
Education: Bachelor's degree or equivalent work experience.
Preferred: Experience with tax jurisdictions, familiarity with structured agency data exchange formats, experience preparing compliance documentation for audits, exposure to automation tools, experience partnering with engineering or product teams, and a Certified Payroll Professional (CPP) designation.