Senior Patient Services Representative - Orthopedics (Willowbrook)

Responsibilities

• Performs patient check in/check out functions and appointment scheduling.
• Serves as a role model and mentor for less experienced staff.
• Supports timely, accurate claims submission.
• May perform registration and/or other revenue cycle functions.
• Provides general operations assistance and/or patient service tasks specific to the scope of the department.

Qualifications

• High School diploma or equivalent education.
• Five years of experience, including three years in a related role within healthcare.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Effective communication skills, both verbal and non-verbal.
• Excellent customer service and phone and scheduling skills.
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record.
• Knowledge of basic medical terminology.
• Working knowledge of revenue cycle components and insurance requirements for reimbursement.

Essential Functions

• Contributes to a positive work environment and dynamic team focused work unit.
• Collaborates with all members of the interprofessional health care team.
• Performs patient check in/check out functions.
• Obtains and inputs accurate scheduling and registration data.
• Coordinates patient flow as directed.
• Handles add-ons, reschedules, and cancellations appropriately.
• Communicates to resolve patient access and quality service matters.
• Enters patient and operational data into various database systems.
• Uses excellent communication skills to facilitate providing the highest quality service.
• Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
• Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Generates reports and assists with department correspondence.
• Provides other administrative assistance as directed.