Patient Services Representative

About the role

Family Health Centers of San Diego (FHCSD) is seeking a Patient Service Representative Float to join our team. With over 55 years of service, FHCSD is one of the largest federally qualified health centers (FQHCs) in the country, operating numerous clinics and facilities across San Diego County. The Patient Service Representative will play a crucial role in ensuring smooth patient flow and providing excellent customer service.

Responsibilities

• Effectively manage the patient check-in and check-out process
• Identify, verify, update, or confirm demographic and insurance information
• Accurately place patient information into the Electronic Health Record (EHR)
• Collect specified co-pays and payments from patients according to coverage specifications
• Screen for eligibility and financial assistance
• Follow policies and procedures in collecting and handling cash
• Schedule appointments and make reminder/recall notifications
• Respond to customer billing and payment inquiries
• May escalate billing issues as needed
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages

Requirements

• High School diploma or GED equivalent
• One to three years of experience related to administrative or clerical support, or customer service
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred
• Bilingual English/Spanish may be preferred depending on location
• Valid California driver’s license, automobile, and proof of minimum levels of car insurance as required under California law