Patient Services Representative

What to Expect as a Medical Receptionist with OrthoArizona:

• Pay: Starting from $17 per hour
• Location: Chandler (Chandler Village), AZ

Benefits:

• A robust benefits package, including medical, dental, and vision coverage;
• basic life, disability, and pet insurance;
• paid time off and holidays;
• 401k;
• wellness reimbursements, and more.

State-of-the-art facilities and resources:

• advanced technologies and equipment
• facilitate your professional growth

Career Development and Advancement:

• opportunities for advancement, including specialization and leadership roles within our fast-growing organization
• collaborative and supportive culture
• profit-sharing bonus structure

Responsibilities:

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
• Assist in indexing patient documents to the correct patient chart
• Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
• Assist with other duties as needed during down time
• All other duties as assigned.

Qualifications:

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Continue to expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures

Minimum Qualifications:

• High School diploma or GED

Preferred Experience:

• At least one year of medical office experience
• 1+ year using an EMR with ModMed experience preferred
• Strong technical aptitude and attention to detail
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

About OrthoArizona:

Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.