Senior Patient Services Coordinator

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world through our global team of more than 7,000 employees committed to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them.

About the role

The Senior Patient Service Coordinator is responsible for coordinating the onboarding of new patients, fully populating the patient’s profile, and entering prescription details. This role serves as a resource for physicians and their staff while initiating the patient’s therapy, establishing relationships with the patient and their care team, and ensuring a positive patient experience throughout the onboarding and transition process.

Responsibilities

• Act as the first point of contact for all new patients.
• Verify accuracy of new patient profiles, including insurance information, and work with prescribers to complete the intake process.
• Coordinate with the nursing team to set up in-home nursing services or services at an outpatient facility.
• Work with the Reimbursement Coordinator to complete initial benefit investigations and explain benefits to patients, including financial assistance.
• Educate patients regarding disease management programs and refer patients who choose to participate.
• Examine new referrals to ensure orders are complete and all necessary documentation is included.
• Adapt and handle unexpected situations to prevent disruption of service to the patient’s therapy.
• Provide HIPAA-compliant communication to the client sales team regarding the status of new referrals.
• Manage all communication with the patient during the intake process.
• Complete forms for credit card payment requests and forward them to finance for processing.
• Maintain the confidentiality and integrity of protected health information; follow HIPAA security policies and procedures.
• All other duties as assigned.

Requirements

• GED/High School Diploma and 5 years’ experience, or Associate’s Degree and 3 years’ experience.
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage.
• Experience in a pharmacy setting or medical billing.
• Strong communication and customer service skills.
• Ability to obtain state pharmacy technician registration based on program needs.
• Ability to handle challenging patients in a professional manner.
• Computer proficiencies, including Microsoft Office.

Preferred Qualifications

• Bachelor’s Degree.

Physical/Mental Demands and Working Environment

• Largely sedentary role with regular standing and/or sitting for long periods (up to 90%).
• Regularly required to talk, hear, type, and engage in repetitive motion; occasionally required to lift and/or move up to 25 pounds.
• Intermittently required to stoop, crouch, push, pull, or kneel.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Requires mental alertness, including the ability to communicate verbally and in writing, concentrate on tasks, and handle stress and emotions.
• Professional office environment with moderate noise levels, frequent interruptions, and multiple demands.

Pay

Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers.

Benefits

More information about EVERSANA’s benefits package can be found at eversana.com/careers.