Senior Patient Safety Specialist-1
About the role
Join Walmart’s Republic, MO Central Fill team as a Senior Patient Safety Specialist and play a pivotal role in ensuring the highest standards of medication safety and customer satisfaction. This is a unique opportunity to leverage your pharmacy expertise and analytical skills to drive quality improvements that directly impact patient care and operational excellence.
About Central Fill
Our Central Fill team operates at the heart of Walmart’s pharmacy operations, supporting stores and customers by ensuring accuracy, safety, and efficiency in medication fulfillment. As a Senior Quality Assurance Specialist, you’ll collaborate with pharmacy professionals and cross-functional partners to identify, investigate, and resolve quality issues—helping us deliver on our promise of trusted care and innovation.
Responsibilities
- Analyze data to investigate medication errors and identify root causes
- Conduct quality audits and deliver actionable feedback to agents and managers
- Recommend and implement process improvements to enhance quality and customer satisfaction
- Collaborate with stakeholders to develop and update training documentation
- Report findings and drive action plans to improve service levels
Requirements
- Active Pharmacy Technician certification (PTCB or ASHP) and state registration
- Strong analytical and critical thinking skills, with experience investigating medication errors
- Proficiency in interpreting quality data and generating reports
- Experience recommending and implementing process improvements in a pharmacy or healthcare setting
- Excellent communication skills for delivering feedback and collaborating with diverse teams
Preferred Qualifications
- Assessing training programs and customer service levels in a production, sales, or customer service environment
- Lead pharmacy technician experience
- Providing performance feedback or on-the-job training
- Walmart Retail Pharmacy (Pharmacy Only) experience
Primary location: 3176 N Drury Ln, Springfield, MO 65802-0902, United States of America
Benefits
- Competitive pay with performance-based bonus awards
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase, and company-paid life insurance
- Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply)
Pay
The hourly wage range for this position is $25.60 - $38.40. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.