Senior Patient Authorization and Referral Representative - USFHP
About the role
Be the healthcare hero our members count on when it matters most. As a Senior Patient Authorization and Referral Representative, you will be the trusted expert guiding members through critical care journeys. You’ll champion seamless access to care by navigating insurance verifications, securing fast referral authorizations, and ensuring every member feels supported and heard. Working alongside our dedicated operations team, you’ll directly shape a five-star healthcare experience from day one.
US Family Health Plan is a Department of Defense-sponsored health plan for uniformed services members, retirees and their family members. Based in Washington State, PacMed has administered US Family Health Plan for more than 30 years. We have learned best practices that keep people healthy – efficiently and affordably. Due to our not-for-profit status, we can reinvest savings back into operations of the health plan, creating more support and healthier outcomes for beneficiaries.
Responsibilities
- Navigate insurance verifications
- Secure fast referral authorizations
- Ensure every member feels supported and heard
- Work with the operations team to shape a five-star healthcare experience
Requirements
- 3 years of healthcare or insurance experience
- 1 year of prior experience in a liaison role for providers and staff
- 1 year of patient third‑party eligibility verification experience on an automated patient accounts system
Qualifications
- 1 year of experience with coding: ICD‑10, CPT, HCPCS
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well‑being resources
Pay
Pay range: $25.61 – $39.88 per hour (base pay). Additional compensation may be available for shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full‑time position with multiple shifts available.