Senior Partner Success Manager

About the role

Own the health and enablement layer in North America for Supermetrics' partner program. Ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. This role is fully remote, with hiring available in Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.

Responsibilities

• Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development.
• Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation.
• Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals.
• Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans.
• Synthesize partner feedback and surface recurring themes to Product and Engineering.
• Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps.
• Run onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners.
• Regularly monitor portfolio health and reach out to at-risk or under-engaged partners.
• Build success plans and QBR materials in close collaboration with the Partner Sales Manager.
• Use AI tools to analyze partner signals, synthesize feedback, and produce enablement content habitually.
• Surface partner themes to internal stakeholders in clear, actionable terms.

Requirements

• 3-6 years in partner success, channel enablement, or technical account management in SaaS.
• Tech fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems.
• Managed a portfolio of partner relationships without letting health slip at the edges.
• Experience with AI tools and can speak credibly to how they create value for marketing and data teams.
• Experienced with PartnerStack, Crossbeam, or comparable partner tooling.
• Write and communicate clearly, and can adjust register from data engineer to executive.
• MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.

Qualifications

• MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.

Skills

• Technical fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems.
• AI fluency - experience with AI tools and can speak credibly to how they create value for marketing and data teams.
• Partner management experience - managed a portfolio of partner relationships without letting health slip at the edges.
• Clear communication and adaptability - write and communicate clearly, and can adjust register from data engineer to executive.

Benefits

• Fully paid medical/dental/vision benefits (for employee & dependents)
• Generous PTO
• 401k with matching
• Options
• Tech package
• Home office and wifi stipend

Pay

The on target earnings (OTE) for this role is $90K to $120K USD annually. Actual earnings may vary depending on individual performance against targets.

Schedule

This role is fully remote, with hiring available in the specified states.