Senior Partner Success Manager

The Role in Brief

The Senior Partner Success Manager is responsible for developing and maintaining relationships with colleges, universities, and other institutions that are active members of EAB/ Audience Generation with the goals of adopting the lead/inquiry generation strategies, providing service-based value delivery, and securing the renewal of partnership contracts.

Primary Responsibilities

• Foster relationships with key decision makers and main points of contact at partner institutions and proactively manage these relationships throughout the year to maximize the value of EAB audience generation.
• Determine the service plan which will drive the greatest value and greatest likelihood of renewal for each partner organization. Work with other partner success and cross-functional teams for each institution to establish and execute specific initiatives outlined in partner service plans.
• Create and manage renewal and upgrade contracting process, from proposal creation to partner execution, while maintaining EAB contract standards (price adherence, term length, etc.) and hitting overall revenue targets.
• Develop an understanding of budgeting and contract approval processes at partner institutions to accurately track and project revenue.
• Serve as a voice of the market for the EAB Appily Advance team. Monitor and communicate partner interests and 'hot topics' to broader division on a regular and ongoing basis, as well as develop effective strategies for maintaining visibility of services and deliverables at partner institutions.
• Understand partner goals and tee up sales leads for other relevant EAB product offerings.
• Map audience generation strategies to existing EAB offerings and services to support major partner goals and initiatives.
• Communicate progress, outcomes, partnership vision, and strategic recommendations to partners regularly.
• Understand technology utilization data patterns and proactively leverage this data to inform service strategy on an ongoing basis.
• Manage inbound service requests and turn them into partner improvement opportunities.
• Communicate key service offerings and deliverables in an organized and strategic manner.
• Oversee and execute partner onboarding process starting with sales hand-off; conduct welcome call and new partner orientation to ensure technology adoption.
• Provide input on business strategy and department-wide initiatives, such as the product development roadmap or utilization and marketing campaigns.
• As required, travel to partner institutions to participate in onsite presentations and/or conduct key renewal decision conversations.
• Maintain Salesforce data integrity and compliance.

Technical Support Responsibilities

• Develop presentation and report deliverables for both internal and external customers.
• Track status of specific support tasks and projects using Salesforce platform.
• Participate in user acceptance testing related to resolved defects and new functionality.
• Recommend initiatives geared toward support process improvement.

Basic Qualifications

• Bachelor’s degree
• Minimum of 3 years’ experience, including experience with responsibilities for sales, account management, and/or relationship management.
• Excellent communication (written, oral, interpersonal), presentation skills, and relationship building skills with senior executives.
• Proven ability to meet goals and deadlines, successfully overcoming challenges and obstacles through strong problem-solving and personal organization tactics.
• Willingness to travel up to 15%.
• Valid U.S. driver’s license.

Ideal Qualifications

• 2+ years documented sales performance at or above quota for renewal/new business or solution-sales in a competitive market.
• Experience in developing and/or executing lead acquisition and/or list generation strategies, including experience representing product offerings to drive success for the business and the partner.
• Proven negotiation skills, including demonstrated ability to listen and adapt to changing or competing priorities.
• Motivation to make a difference in a growing company and succeed in a fast-paced environment.
• Passion for helping students find their best-fit college and achieve their higher education dreams, helping colleges reach their enrollment goals, and living the EAB mission of making education smarter and our communities stronger.
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Compensation

The anticipated starting salary (base) range for this role is $65,000 – 74,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities