Senior Partner Success Manager

About the role

Own the health and enablement layer in North America for Supermetrics' partner program. Ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. Manage onboarding, product training, certification, data architecture guidance, and joint value proposition development. Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation. Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals. Monitor engagement signals and relationship health across the portfolio, flagging at-risk partners early and developing intervention plans. Synthesize partner feedback and surface recurring themes to Product and Engineering.

Responsibilities

• Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development.
• Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation.
• Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals.
• Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans.
• Synthesize partner feedback and surface recurring themes to Product and Engineering.
• Owning partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps.

Requirements

• 3-6 years in partner success, channel enablement, or technical account management in SaaS.
• Tech fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems.
• Managed a portfolio of partner relationships without letting health slip at the edges.
• Experience with AI tools and ability to speak credibly about their value.
• Experienced with PartnerStack, Crossbeam, or comparable partner tooling.
• Clear communication skills and ability to adjust register from data engineer to executive.
• Background in MarTech/AdTech SaaS, experience across SI and technology partners, and familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.

Qualifications

• Full remote position, available in Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.
• Attractive pay and benefits for a Senior individual contributor role at a fast-growing B2B SaaS company.
• On target earnings (OTE) for this role is $90K to $120K USD annually.
• Comprehensive benefits package including fully paid medical/dental/vision benefits, generous PTO, 401k with matching, options, tech package, home office and wifi stipend.

Benefits

• A partner program with real infrastructure and live co-sell motion - you're inheriting something that works and making it better.
• A globally distributed team with clear accountability and ownership culture.
• Genuine investment in AI fluency - tools, context, and a team that takes it seriously.

Pay and Schedule

The on target earnings (OTE) for this role is $90K to $120K USD annually. Actual earnings may vary depending on individual performance against targets.

Skills

• Partner success, channel enablement, or technical account management in SaaS.
• Tech fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks).
• Portfolio management experience.
• Experience with AI tools and ability to speak credibly about their value.
• Partner tooling experience with PartnerStack, Crossbeam, or similar.
• Clear communication skills and ability to adjust register from data engineer to executive.
• MarTech/AdTech SaaS background, experience across SI and technology partners, and familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.

Benefits

• Fully paid medical/dental/vision benefits (for employee & dependents).
• Generous PTO.
• 401k with matching.
• Options.
• Tech package.
• Home office and wifi stipend.