Senior Partner Success Manager [AQ-15828]

About the Role

This pivotal role offers the chance to directly influence business growth and client success by shaping strategic partnerships through data-driven insights and robust collaboration, making a significant impact on the future of professional service delivery. As a key contributor, you will be instrumental in fostering strong relationships, optimizing performance, and identifying new avenues for growth within your vital portfolio of partners.

What You Will Own

• Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company's service model.
• Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements.
• Proactively identify risks or inefficiencies and address them before they escalate.
• Lead onboarding of new partners, clearly communicating the company's evaluation model, expectations, and processes.
• Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes.
• Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards.
• Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action.
• Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting.
• Monitor case progress and partner decision-making to minimize operational and legal risk.
• Identify and implement process improvements to enhance efficiency, scalability, and outcomes.
• Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.

Must-Have Qualifications

• Bachelor's degree required.
• 7+ years of experience in account management, client success, partnerships, or similar roles.
• Experience managing performance metrics and driving outcomes through data.
• Experience working cross-functionally in a fast-paced, growth-focused environment.
• Strong written and verbal communication skills.
• Ability to prioritize effectively and execute with speed.

Nice-to-Have Qualifications

• Experience in legal, personal injury, or professional services environments.
• Experience in high-growth or high-volume organizations.
• Familiarity with evaluation models or referral-based business structures.
• Comfort building processes in evolving or startup-like environments.

Why You'll Thrive Here

We believe in building something lasting, and that starts with our people. This is a place where competence, character, and a proactive mindset are highly valued. You'll thrive in an environment that encourages you to embrace change, constantly asking "what's next?" We foster a culture of commitment, where teammates have each other's backs, and positive, professional, solutions-oriented energy is the norm. If you're someone who takes full ownership, follows through, and treats the business like it's your own, you'll fit right in. We move with urgency, thrive under high expectations, and are motivated by growth and impact. This is your opportunity to contribute meaningfully and grow your career in a fast-paced, evolving industry.

Pay

• Base salary of $100-130K, DOE.
• Eligible for performance-based bonus (approximately $15-20K annually, paid out quarterly).

Benefits

• Medical, dental, and vision insurance
• 401(k) with 4% company match
• HSA, life insurance, disability coverage
• Paid time off (17 days to start)
• Parental leave