Senior Partner Success Manager [AQ-15110]

About the role

Aquent is thrilled to partner with a dynamic and rapidly growing organization that stands at the forefront of optimizing professional service delivery. This innovative company collaborates with professionals to enhance operational efficiency and client outcomes, leveraging cutting-edge data analysis and strategic relationship management. This pivotal role offers the chance to directly influence business growth and client success by shaping strategic partnerships through data-driven insights and robust collaboration, making a significant impact on the future of professional service delivery.

Responsibilities

• Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company’s service model.
• Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements.
• Proactively identify risks or inefficiencies and address them before they escalate.
• Lead onboarding of new partners, clearly communicating the company’s evaluation model, expectations, and processes.
• Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes.
• Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards.
• Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action.
• Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting.
• Monitor case progress and partner decision-making to minimize operational and legal risk.
• Identify and implement process improvements to enhance efficiency, scalability, and outcomes.
• Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.

Requirements

• Bachelor’s degree required.
• 7+ years of experience in account management, client success, partnerships, or similar roles.
• Experience managing performance metrics and driving outcomes through data.
• Experience working cross-functionally in a fast-paced, growth-focused environment.
• Strong written and verbal communication skills.
• Ability to prioritize effectively and execute with speed.

Nice-to-Have Qualifications

• Experience in legal, personal injury, or professional services environments.
• Experience in high-growth or high-volume organizations.
• Familiarity with evaluation models or referral-based business structures.
• Comfort building processes in evolving or startup-like environments.

Benefits

• Medical, dental, and vision insurance, 401(k) with 4% company match, HSA, life insurance, disability coverage.
• Paid time off (17 days to start), and parental leave.
• Performance-based bonus (approx $15-20K annually, paid out quarterly).

Pay

$100-130K, DOE.

Schedule

Not specified.