Senior Partner Manager, Enterprise

Job Summary

Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue.

About the Role

You will manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption. This includes onboarding and strategizing with new strategic agencies, as well as creating and delivering strategic plans that achieve mutual growth for VIP and our partners.

Responsibilities

• Drive sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
• Build and maintain strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
• Develop and execute on high-impact strategies for partner retention, net revenue retention, and partner growth.
• Represent Automattic and build awareness of our products and services in the partner’s organization via a one-to-many approach with partners.
• Communicate often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
• Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
• Provide training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborate cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
• Collaborate on marketing and sales enablement programs for partners with respective BUs.
• Attend and support flagship WordCamps, explore potential sponsorships, and participate in partner events to drive lead generation and enhance brand visibility.
• Gather feedback from partners to improve products, services, and the overall partnership experience.
• Advocate for partner needs within Automattic or the partner’s respective BU niche.
• Stay informed about industry trends, competitor activities, and market developments.
• Use market insights to refine partnership strategies.
• Ensure partners adhere to agreed-upon standards and compliance requirements.
• Seek ways to enhance the overall partner ecosystem within Automattic.

Requirements

• 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
• Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
• Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
• Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
• Outstanding communication. You should be great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
• Dynamic Presentation Skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
• Ecosystem Familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.
• Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
• Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
• Adaptable to new technologies, industry trends, and changes in the competitive landscape.

Qualifications

• Proven track record of success in managing and developing strategic partnerships.
• Strong understanding of the WordPress ecosystem and its integration with third-party solutions.
• Experience in driving and achieving revenue targets through partner channels.
• Excellent negotiation and relationship-building skills.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.
• Passion for technology and a commitment to continuous learning and staying updated with industry trends.

Benefits

This role offers a competitive salary range of $125,000 - $180,000 USD plus commission. Please note that salary ranges are global, regardless of location, and we pay in local currency. For this role, we're prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone.

Pay

Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range.

Application Instructions

To apply, please visit our careers page and submit your resume and cover letter detailing why you are the right fit for this role.