Senior PACS & Enterprise Imaging Administrator

About the Role

Responsible for the administration, support, maintenance, and optimization of enterprise imaging applications, including Picture Archiving and Communication Systems (PACS), Vendor Neutral Archive (VNA), DICOM and HL7 integrations, image exchange platforms, and post-processing applications. Provides production support to ensure the reliability, availability, and performance of imaging systems used across the organization.

Responsibilities

• Evaluate project requests, conduct current state assessments, gather and define requirements, and design future state solutions for imaging systems.
• Lead implementation teams in planning, design, development, testing (unit, application, and integrated), and deployment of projects.
• Develop training curriculum, post-implementation documentation, and production support services.
• Ensure systems design aligns with corporate policies and federal legislation.
• Prepare detailed project plans, adhere to schedules, and complete projects on time and within budget.
• Identify and escalate project issues to appropriate governing bodies.
• Facilitate the change request process and present project requests to Change Advisory Subgroup(s).
• Provide weekly project status updates.
• Monitor, acknowledge, and resolve ServiceNow tickets.
• Coordinate software and hardware patches, service packs, and version upgrades.
• Develop and maintain system procedure documentation.
• Log project-related hours in the Project Portfolio Management (ServiceNow) system weekly.
• Create and monitor test cases and scripts in ALM Quality Center.
• Attend GIS meetings, team meetings, and other relevant meetings.
• Provide on-call production support, ensuring system integrity, integration, and stability.
• Perform daily system checks (servers, services, log files, backups, scheduled jobs, CPU usage, storage, etc.).
• Maintain and support interfaces.
• Coordinate hardware and software support and upgrades (servers, SQL, Citrix, VMware, network, telecommunication, storage, etc.).
• Troubleshoot application, process, and technical issues, coordinating resources until resolution.
• Complete tasks during unplanned downtimes and system maintenance.
• Support training for IS staff and end-users.
• Communicate scheduled and unscheduled downtimes to stakeholders, super-users, and application teams.
• Maintain daily communication with key business process owners and departmental system support staff.
• Explain technical concepts to non-IS staff.
• Stay current with new application functionality and enhancements.
• Consult vendor support sites, forums, and other resources for problem resolution and leading practices.
• Log issues with vendor support and coordinate implementation of recommended solutions.
• Design, develop, and manage implementation approaches using project management tools.
• Analyze user problems and recommend solutions based on system capabilities and user needs.
• Consult with departments on enhancements to ensure integration within the existing environment.
• Participate in design, build, test, troubleshooting, and conversions.
• Assume project lead responsibilities, including planning, directing, and coordinating detailed process flows and system objectives.
• Coordinate with end-user departments to determine activities and business functions.
• Determine system requirements for software, hardware, interfaces, and application integration.
• Develop project plans with system specifications based on defined requirements.
• Serve as technical leader for implementation planning and coordination.
• Develop project plans, assign tasks, establish timelines, and monitor progress.
• Report project status to management and the Project Management Office (PMO).
• Lead technical, programming, support, vendor, and end-user staff to determine system and resource requirements.
• Install and implement complex software, hardware, interfaces, and upgrades in multi-user, networked environments.
• Coordinate systems monitoring and performance enhancement activities.
• Establish service level agreement metrics for supported systems.
• Provide application expertise during planning and design.
• Mentor other System Analysts and assist with complex assignments.
• Identify and document current and future state analysis.
• Coordinate and document hardware and software installations.

Requirements

• At least 4 years of work-related experience.
• Project management experience.
• Direct experience with systems similar to those installed at Children’s.
• Four-year Bachelor’s degree or equivalent experience.
• Enterprise App Analysts must demonstrate competency in software used in their role, with training and testing completed within 90 days of employment.
• Continuing education requirements must be maintained for applicable applications.
• Internal candidates with 4 years of direct application experience may override the Bachelor’s degree requirement.

Qualifications

• Possess or ability to achieve Certified Imaging Informatics Professional (CIIP) from the American Board of Imaging Informatics (ABII) within six months.

Benefits

• Employee portion of medical plan premiums covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.