Senior Outpatient Administrative Specialist

About the role

The Senior Outpatient Administrative Specialist (OAS) performs OAS duties based on the operational needs of the department. Serves as a role model, mentor, and preceptor for new and existing staff. Assists and supports the management team with daily operations related to staffing, workload, and resource management. Models effective communication and promotes cooperative behaviors. Drives customer service, patient experience, assists with monthly reporting, and provider templates. The Senior OAS exemplifies the Upstate mission, vision, and values and acts in accordance with Upstate policies and procedures.

Responsibilities

• Perform OAS duties based on departmental operational needs
• Serve as a role model, mentor, and preceptor for new and existing staff
• Assist and support the management team with daily operations, including staffing, workload, and resource management
• Model effective communication and promote cooperative behaviors
• Drive customer service and patient experience initiatives
• Assist with monthly reporting and provider templates

Requirements

• Associate degree and three (3) years of relevant patient financial/insurance services experience in a healthcare-related setting or equivalent combination of education and experience
• Working knowledge of medical terminology, medical billing/insurance requirements, and familiarity with medical coding
• Excellent written and oral communication skills
• Computer and keyboarding skills
• Ability to maintain good public relations with patients, visitors, co-workers, and other individuals

Preferred Qualifications

• One year of experience in an ambulatory healthcare setting

Schedule

Weekdays, day shift. Occasional weekends may be required.