Senior Outbound Operations Manager @NET-A-PORTER
NET-A-PORTER · Mahwah, NJ · 3 wk ago
Management$80k–$120k/yrFull-time
Key Responsibilities
- Lead all outbound operations, including Pick, Pack, Ship, and Dock functions.
- Maintain an active, high-impact presence on the shop floor, driving real-time performance, accountability, and robust shop-floor management practices.
- Establish and enforce process standardization across all 3 outbound shifts to ensure zero variance in operational execution and quality.
- Ensure customer orders are processed accurately and shipped on time.
- Drive achievement of productivity, quality, and service level targets.
- Develop and execute staffing plans to support volume fluctuations and business growth.
- Monitor operational KPIs and implement corrective actions when performance falls below expectations.
- Partner with Transportation, Inventory Control, Safety, Maintenance, HR, and Finance and other related teams to achieve business goals.
People Leadership
- Directly manage Front Line Managers and other leadership staff.
- Develop succession plans and leadership pipelines within the operation.
- Coach and mentor managers to improve performance and engagement.
- Conduct performance reviews, talent assessments, and development planning.
- Foster a culture of accountability, teamwork, and continuous improvement.
Efficiency & Continuous Improvement
- Utilize the Warehouse Management System (WMS), and process improvement methodologies to eliminate waste and improve efficiency.
- Support and actively drive the continuous improvement of quality and operational efficiency on the shop floor.
- Lead root cause analysis and corrective action initiatives.
- Drive labor optimization and cost reduction projects.
- Implement best practices across departments and shifts.
Safety & Compliance
- Promote a safety-first culture and ensure compliance with OSHA and company standards.
- Lead investigations related to safety incidents and implement preventive measures.
- Ensure adherence to company policies, labor regulations, and operational procedures.
- Maintain compliance with carrier, transportation, and warehouse standards.