Assistant Operations Manager - Outbound Operations

About the role

This is a hands-on leadership role for someone who knows how to run a fast-paced shift, coach people in real time, and make sound operational decisions under pressure. The Assistant Operations Manager will own execution within an assigned area or shift, ensuring volume plans are met, standards are followed, and teams are set up to perform at a high level every day.

Responsibilities

• Lead day-to-day fulfillment center operations for an assigned shift or functional area, ensuring safe, accurate, and efficient execution of the daily plan.
• Drive performance against key metrics including on-time shipments, productivity, quality, backlog, work-in-process, labor utilization, attendance, and customer-impacting defects.
• Build and adjust labor plans in real time based on volume, staffing, and operational constraints to keep the shift on plan.
• Coach, mentor, and develop Team Leads and front-line associates through clear expectations, in-the-moment feedback, and structured follow-up.
• Reinforce safety standards every shift and create an environment where safe behaviors, housekeeping, and compliance are non-negotiable.
• Lead daily huddles, shift handoffs, and communication routines that keep teams aligned on safety, volume, quality, and priorities.
• Own department-level execution of standard work and identify process gaps, bottlenecks, and opportunities to improve throughput and consistency.
• Review timecards, support payroll accuracy, monitor overtime, and help manage labor to plan and budget.
• Partner cross-functionally with Operations, Inventory, HR, Facilities, Safety, and other support teams to resolve issues and maintain operational readiness.
• Support weekends, nights, holidays, and extended hours as required by business needs.

Requirements

• 4+ years of experience in fulfillment center, warehouse, distribution, or other operational leadership environments.
• Experience leading front-line teams in a fast-paced, high-volume operation.
• Proven ability to coach, mentor, and develop employees while holding teams accountable to performance and behavioral standards.
• Strong execution skills across safety, quality, productivity, labor planning, and customer-impacting metrics.
• Experience using warehouse management systems, operational reporting, and data to make decisions and drive results.
• Ability to balance competing priorities, stay calm under pressure, and adapt quickly in a changing environment.
• Experience with scheduling, payroll/timecard review, attendance management, and overtime control preferred.
• Effective communicator who can lead from the floor, partner cross-functionally, and escalate issues with clarity and good judgment.
• High level of ownership, follow-through, and bias for action.
• Flexible to work weekends, nights, holidays, and extended hours as needed.
• Proficiency with Google Workspace or Microsoft Office tools.
• Automotive experience is a plus, especially in automotive aftermarket, parts distribution, or other high-SKU environments.

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug test.
• Must be able to pass a physical exam.

Skills

• Leadership
• Operational Excellence
• People Management
• Team Building
• Performance Management
• Customer Service
• Problem Solving
• Decision Making
• Time Management
• Adaptability
• Communication
• Conflict Resolution
• Project Management
• Financial Management
• Inventory Management
• Safety Standards
• Workforce Planning
• Payroll Management
• HR Practices
• Facilities Management
• Emergency Response
• Logistics
• Warehouse Operations
• Supply Chain Management
• Quality Assurance
• Scalability
• Technology Integration
• Process Improvement
• Continuous Improvement

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Pay

This is an exempt salaried role with a base salary of $70,000 - $80,000 base, with a total compensation opportunity of $75,400 - $85,400 annually

Schedule

40 Hours per week, which will include 1 weekend day