Senior Order Operations Analyst, Client Facing

About the role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

• Analyze orders after sale completion and process accounts accurately using Spectrum’s systems and tools
• Ensure timely and precise order entry into the billing system to facilitate service delivery
• Collaborate with clients to execute service implementation within expected timelines
• Coordinate efforts with internal departments to maintain Service Level Objectives
• Identify, analyze, and resolve complex implementation issues to drive orders forward
• Gather and interpret data elements to recommend improvements to Order Operations leadership
• Develop and maintain order monitoring based on tasks, goals, and time frame requirements
• Communicate clearly with various organizational levels and engage clients to clarify order details, including contract revisions

Requirements

• Education: Associate's degree or equivalent from a two-year college or technical school, or one-year related experience or training, or equivalent combination of education and experience
• Experience: 2+ years customer service, order entry, or order management experience
• Data Entry: 2+ years of data entry experience
• Advanced Telephony/Data Industry: 2+ years of advanced telephony or data industry experience
• Project Management/Project Coordination: 2+ years of project management or project coordination experience
• SalesForce/CRM Tool: 2+ years of working with SalesForce or similar CRM tool
• Telecommunications/Cable Industry: 2+ years of telecommunications or cable industry work experience

Skills

• Ability to read, write, speak, and understand English
• Effective in a high demand, fast-paced team-oriented environment
• Strong organizing, prioritization, and decision-making abilities
• Confidentiality of customer and business data
• Relationship-building skills for effective teamwork across Spectrum
• Presenting information logically and professionally to leadership
• In-depth proficiency with MS Office software including Excel, Word, and PowerPoint, with technical aptitude to learn additional databases
• Understanding of Spectrum’s fiber and coax-based product and service offerings

Benefits

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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