Senior Operations Manager (USA)

About Us

We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups. This role is based in New York, USA.

About the Role

We are looking for a highly skilled and proactive Senior Operations Manager to lead our fulfilment operations across the United States. This is a critical role responsible for delivering an excellent customer experience, retail service performance and cost efficiency as we continue to scale rapidly in Wild’s fastest-growing market. You will own operational performance across DTC, Amazon and major US Retailers (Walmart & Target) and act as the senior partner to our US 3PL and logistics network. You will combine strategic planning with hands-on operational leadership, ensuring our operations are scalable, efficient and consistently high-performing. You will lead a team of 2 and play a key role in shaping how Operations scales in the US, a key growth market for Wild. This is a high-impact role for someone who loves execution, structured problem-solving and commercial operational thinking.

Responsibilities

• Manage US end-to-end fulfilment and logistics execution across DTC, Amazon and Retail channels.
• Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on-shelf availability metrics (Retail).
• Execute regional customer experience strategy and implement systemic improvements to drive customer delight.
• Set performance standards and engage in regular business reviews with the Ops team and 3PL partners.
• Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments.
• Drive a continuous improvement culture across partners, setting clear KPIs and action plans.
• Act as the primary escalation point and strategic relationship owner with US suppliers/logistics partners.
• Manage US fulfilment KPIs across the P&L and balance sheet.
• Support negotiations with logistics partners.
• Identify and execute against key margin improvement opportunities across the value chain.
• Work closely with the wider operations team to build scalable operational processes, automation and efficiency.
• Implement tooling upgrades enhancing performance visibility and decision-making.
• Drive operational simplification to enable rapid US growth, reducing reliance on manual processes and building scale with a lean team.
• Drive major cross-functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance.
• Align supply chain/ops readiness with commercial priorities.
• Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX.
• Work closely with global supply planning teams to minimise out-of-stocks and ensure good stock availability and inventory health.
• Ensure replenishment planning meets demand across all sales channels.
• Support procurement efforts in line with the global procurement strategy.
• Work with the global quality team to manage product quality and production process issues with US suppliers.
• Lead and develop a high-performing US Ops team (Ops Manager, Ops Exec).
• Build a high-performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness.
• Support organisational growth through hiring, coaching and capability building.
• Set clear accountability, coaching and development plans.

Requirements

• 5+ years experience in US Operations / Fulfilment leadership roles.
• Deep Walmart & Target fulfilment experience including vendor compliance.
• Proven track record leading 3PL relationships and logistics performance.
• Strong financial acumen with P&L accountability.
• Experience in high-growth, omni-channel consumer brands (beauty/personal care ideal).
• Ability to operate both strategically and hands-on in a scaling environment.
• Excellent partner management and clear executive-level communication skills.
• Strong people leader - able to coach, motivate and develop teams.

Benefits

• Hybrid working.
• Bonus Scheme.
• Mental well-being support through Spill.
• Weekly early finishes and social events.
• Annual L&D budget.
• Team socials.
• Free & discounted Wild products.
• Team volunteering days.