Senior Operations Manager, Rules & Automation

About the role

The Senior Operations Manager will focus on Revenue-Cycle Management, collaborating across various departments to define critical business processes. Key responsibilities include building scalable infrastructure, contributing to system design, solving complex business problems, and owning key operational metrics.

Responsibilities

• Build out scalable infrastructure to improve operational efficiencies and directly impact top-line revenue and bottom-line profitability
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper-growth environment
• Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
• Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time
• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams

Requirements

• 3+ years of experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
• B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, Computer Science, or Data Science from a top 20 university
• Advanced in SQL and Python, experience with Retool, API & Web Scraping a bonus
• Experience driving results as an IC and working with technical teams to drive scalable architecture
• Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Entrepreneurial self-starter. Thrive in a fast-paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction

Qualifications

• Compensation Range: $120K - $160K