Senior Operations Manager, Implementation and Accounts

About the role

The Senior Operations Manager will own both Implementation and Account lifecycle at Commure, focusing on Revenue-Cycle Management. They will work across the organization to define critical business processes, ensuring efficient execution and a seamless onboarding process for clients.

Responsibilities

• Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
• Drive client growth through operational optimization and new growth initiatives
• Act as the primary point of contact for our largest and most complex accounts
• Help junior team members manage their relationships by acting as an escalation point for their clients as needed
• Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer
• Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
• Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10x over the coming 12 months
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency

Requirements

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Comfortable working with data and proficient in SQL + Excel
• Expertise in project management: experience deploying multiple projects in a fast-paced environment
• Energized by people: loves interacting with customers and consistently seeks to deliver a great customer experience
• Truth seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project confidence: humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in chaos: comfortable working in an autonomous environment, can expertly prioritize, and has a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Retool, Google Suite proficiency is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus

Qualifications

• Comfortable working with data and proficient in SQL + Excel
• Expertise in project management: experience deploying multiple projects in a fast-paced environment
• Energized by people: loves interacting with customers and consistently seeks to deliver a great customer experience
• Truth seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Project confidence: humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Comfort in chaos: comfortable working in an autonomous environment, can expertly prioritize, and has a knack for identifying internal and external blockers
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Retool, Google Suite proficiency is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus

Skills

• Strong project management skills
• Data analysis and proficiency in SQL + Excel
• Experience in a fast-paced, SaaS tech company environment
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and deadlines
• Experience with Retool and Google Suite is a plus
• Experience in the RCM (Revenue Cycle Management) space is a bonus

Benefits

• Flexible remote work option for those not in the San Francisco Bay Area
• Full-time on-site option for those local to the San Francisco Bay Area

Pay

$120K - $160K

Schedule

Remote for those not in the San Francisco Bay Area, fully on-site for those local to the San Francisco Bay Area